IT support for small officesStoneygate · since 2011
Raise it.Watch itgo green.
Printer offline, Wi-Fi dropping, a laptop that won't start? Tell Ossie in a ticket, add a screenshot, and every update lights the next LED until it's fixed.
- 1 dayfirst reply
- 14offices
- £95a month
+1 more in the rack
The app · shown at real size
One ticket, pulled out of the rack
Each office signs in and sees only its own tickets. Open one and you get its label, its lights and every note from Ossie, with a box to answer him.
Wi-Fi drops in the meeting room
Raised 5 days ago · urgency: When you canThe ticket page: label, lights and what Ossie needs from you.
Video calls cut out every few minutes in the back meeting room. The front office is fine.
I moved the access point away from the filing cabinet and updated its firmware. Is it still dropping?
Much better. One drop at 15:10, in the corner by the window
Every note, oldest first. You answer in the same log.
- NewOssie has it. First reply within one working day.
- LookHe's on it, usually remotely.
- WaitHe needs an answer from you.
- VisitHe's coming in. The date is under Visits.
- FixedDone. Still broken? Say so within 7 days.
Raise it in a minute
A screenshot saves a phone call
- Choose an areaPrinter, Wi-Fi, email, laptop, phone or sign-in.
- Say what's wrongWhose computer, since when, and the exact message.
- Add the screenshotCrop out anything personal. Never send a password.
One price per office
Support for the whole office
£95 a month per office
- Unlimited tickets, remote fixes the same day where we can
- On-site visits in Stoneygate, Monday to Friday
- First reply within one working day
- Stopping work? Ring and we start straight away
Already a client?
Ossie Brandt
Fifteen years fixing office IT, now for fourteen offices around Stoneygate. Each office gets an invitation; sign in with that email and you see only your own tickets.