Stoneygate IT

One problem per ticket

Something broken? Label it.

New ticketLarchway Lettings · rack A · goes in as New

What is the problem about?

Optional: one photo or a PDF, up to 10 MB. Never include passwords or sign-in codes.

Try this first

PrinterSwitch the printer off for ten seconds, then on. If it still says offline, check its screen shows the office Wi-Fi.
Wi-FiDoes it drop for everyone or one laptop? Note the room and the time; it helps us find the access point.
EmailCan you get mail on the web at mail.example.com? If yes, it is the app, not your account.
Sign-in problemsNever send a password or code here. Ossie will book a session where you type it yourself.
Line drawing of an office printer and a Wi-Fi router joined by a blue network cable
Replies within one working day

Stoneygate IT · client support

Sign in to raise a ticket

Tell Ossie what is wrong, add a screenshot, and follow it until it is fixed.

  • Raise a ticket with a screenshot in a minute
  • See where each one stands, and every reply
  • Know when Ossie is coming in
Sign in with your work email Call 01632 960 905

Each office we look after gets an invitation. We email you a one-time code: no password.