Straight answers.
Can't find it here? Email hello@hatchwork.example.com and a person replies within one working day.
Trials and billing
Do I need a card to start?
No. The 14-day trial on Team starts without one, and Starter never asks for a card.
Can we switch plans later?
Yes. Upgrades apply straight away and are prorated. Downgrades take effect at the end of the billing period, so you keep what you paid for.
Do you add VAT?
Prices are shown before VAT. Where VAT applies, it is added at checkout and shown on your invoice.
Your data
Where is our data kept?
In the UK, in a managed database with daily backups kept for 30 days. Payment details never touch our servers; our processor holds them.
What happens to our data if we leave?
You can export everything as CSV, or as a zip of invoices, at any time. We delete the account and its data within 30 days of your request, and say so in writing.
Can we keep old rotas after we cancel?
Yes. Export them before you cancel. Exports stay in your files; we do not charge to read data you already have.
Your team
Can staff see each other's pay?
No. Pay and agreed hours are visible to managers only. Staff see their own rota, their own time and the shared inbox.
Do staff need an account?
Yes, one login each, so swaps and time requests can be traced. Staff accounts are free on every plan.
How do I add a new starter?
Send the invitation from the people page. They set a password, pick their availability and see the next two weeks of rota straight away.
Still have a question? Start the trial.
The 14 days are free. Ask us anything once you are in.