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Three teams who stopped swapping shifts by text

A café, a noodle bar and a hardware shop, the first three teams on Pinny. Here’s what changed when the rota moved out of the group chat.

fewer late cover calls
71%
hours saved a week
4.5
swaps sorted in a day
96%
The counter at Tansy & Fig with a barista making coffee Dani Quaye

Tansy & Fig got Saturday mornings back

“Every new term I rebuilt the rota from scratch. Now the students update their own availability and the week builds around it.”

Dani Quaye, owner. Most of Dani’s team are students whose timetables change each term. Term-time availability means the rota builds around lectures instead of clashing with them.

Rota built in
6 min
Messages a week
−85%
No-shows
0 in Dec

One Saturday swap, before and after

The same request at Tansy & Fig, a month apart.

Before: the group chat

  • Mo, 05:52can anyone do sat 8-4?? dentist moved
  • Lou, 06:30can’t sorry, at my nan’s
  • Amara, 07:10which sat
  • Jonah, 07:12is it kitchen? I’m not trained on the grill
  • Dani, 07:40who is covering Mo?? need to know by 9

…and 38 more messages

After: Pinny

  • 05:52Mo asked for cover, Sat 08–16, Kitchen
  • 05:52Offered to Priya and Lou: free and trained
  • 06:41Priya took the shift
  • 06:41Approved by your rule. Dani notified once.

done before anyone’s had coffee

The kitchen pass at Lantern Noodle Bar during service Wen Liang

Lantern Noodle Bar cut its wage bill without cutting shifts

“The wage line told me Tuesdays were overstaffed by one person all winter. I just hadn’t seen it.”

Wen Liang, general manager. Wen moved one Tuesday shift to Friday nights, where the kitchen was always short, and swaps now only reach people trained for each station.

Wages to takings
31% → 27%
Late cover calls
−71%
Stations covered
6
The shop floor and till at Hartley & Pope Ruth Pope

Hartley & Pope staffed December without a spreadsheet

“Four Christmas temps were set up in ten minutes, and gone from the rota in January without me remembering.”

Ruth Pope, co-owner. The shop never leaves one person alone on the till now: Pinny warns when an hour drops below two people.

Temps set up in
10 min
Hours saved a week
3
Solo till hours
0

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