Booking, payment and cancellation

Choose a session, pick a day and a start time, add your details and the questions on the form, then pay by card at checkout. The calendar invite and video link arrive by email once payment goes through.

Your payment receipt is emailed after payment. An invoice with your company details follows within one working day.

Yes. An invoice with your company name and address follows by email within one working day of payment. Add a purchase order number in the booking form if you need one on it.

Prices are in pounds sterling, and the price shown is the amount you pay. There is no separate booking fee.

UK time (Europe/London), whatever your location. The calendar invite converts the start time to your own zone.

Send the pricing page, plan table or price list you want to look at as a link, at least 24 hours before. For a deep-dive, add two or three recent sales numbers if you have them: win rate, average deal size and the plans people choose.

No. Sessions are not recorded unless you ask. If you ask before we start, I record the video call and send you the file afterwards, and I tell you where it is kept before recording begins.

Anyone you invite to the video call, such as a co-founder or the person who runs billing. Add their names under “What do you want to fix?” so I can plan for them.

Yes. Cancel free of charge up to 48 hours before your session and you get a full refund.

The session fee is not refunded. If you need the time, you can reschedule once for free instead.

Yes, once, for free. Email book@rosalindthorne.example.com with the new day and start time, and I will confirm the move by email.

If I cannot run your session, I will offer you a new time first. If neither of us can make a time work, you get a full refund.