Orders and questions
Phone on weekdays, 09:00 to 17:00: 01632 960 832
Contact the studio
Questions about an order? Write to us.
Email is the quickest way to reach us. We reply on working days, usually within two working days.
Email the studioWays to reach the studio
Visit on a Saturday
Studio 3, Weaver's Arches, Sallowmere QW6 2DTCollection runs from 10:00 to 14:00.
Returns and delivery
Delivery, dispatch and returns are explained on the delivery page.
Damaged jar? Email within 48 hours with a photo.
Shops and weddings
Stock our candles, or ask about wedding favours.
Independent shops and wedding planners can ask about stock, prices and minimum quantities. Tell us what you need and we will reply with a price list. Email orders@fernhollow.example.com with the subject line “Wholesale or wedding enquiry”.
Email about stock or favoursNot sure which candle to choose?
Tell us the room and the scent you like. We will suggest one from the shop.