Keystone Lettings Tenant sign in

Repairs for Keystone tenants

Report it. We fix it.

Snap the problem, say how we get in, and follow your repair from Reported to Fixed. Our replies and the contractor's visit time show on your phone.

Report a repairSee your repairs

Emergency? Call first

Smell gas? Leave the home, then call0800 111 999 Flood, no heat or power, a door that won't lock07700 900 733

Day and night. Then add a report so the job has your photos.

Brick terrace of flats with tall sash windows
Repair in progress · Mill House flat 3 Damp patch spreading above the sink
  1. Reported
  2. Approved
  3. Visit booked
  4. Fixed
Harcourt Plumbing · Tuesday, 8am to 12pm

The tenant app

Your repair, on your phone

Sign in with your email and a one-time code. No password, nothing to install.

Job sheetVisit booked

Damp patch spreading above the sink

Room
Kitchen
Kind
Damp and mould
Access
Use the agency's key
  1. Reported
  2. Approved
  3. Visit booked
  4. Fixed

Priya, Keystone repairsHarcourt Plumbing are booked to trace the leak behind the tiles. Please clear the cupboard under the sink.

Home: your open job sheet, its status and our reply

Next visit

Site diary

Tue

8am to 12pm Booked

Harcourt Plumbing

For: Damp patch spreading above the sink

They will lift two wall tiles to find the leak and put them back the same day.

Done

Calder Glazing

For: Window handle snapped off

Visits: the date, the arrival window and what to do before
New job sheetTwo minutes

1 What needs fixing?

Leaks and plumbingHeating and hot waterElectricsDoors, windows and locksDamp and mouldAppliancesSomething else
Damp and mouldTell us where it is, how much there is and whether it is spreading.
Report: pick the kind of repair, add a photo, say how we get in

How to report

Four signs from broken to fixed

Every report goes to Priya's repairs team. You get an email when the sign changes.

  1. 1

    Report it with a photo

    Pick the kind of repair, the room and how urgent it is. Say whether we can use our key.

  2. 2

    We approve it

    We reply within one working day and pick the right trade. You read our reply under Repairs.

  3. 3

    The visit is booked

    The contractor's date and arrival window show under Visits, with what to do before.

  4. 4

    Fixed

    After the job, the repair moves to Fixed. Still a problem? Tell us from the same job sheet.

How fast we come

  • Same dayEmergency, after you call
  • 3Working days, within a week
  • 14Working days, when convenient

Visit targets count in working days from approval. Office: 01632 960 849, Monday to Friday, 9am to 5:30pm.

For landlords

We run the repairs

Keystone manages repairs at Mill House, The Ropery and 12 and 14 Chandler Street. We take each report, book a trusted contractor, follow the job to Fixed and send you the invoice with the photos. Cormac Delahunt-Reyes, property manager, signs off any job over £500 before work starts.

Email the repairs team

Report it now

Sign in with the email your tenancy invitation went to. We send a one-time code, no password to remember.

Report a repairTenant sign in