Keystone Lettings

Something broken? Report it.

New job sheetTakes two minutes

1 What needs fixing?

Leaks and plumbingPick the kind of repair for a quick tip.

2 Where and how urgent

  • Within a week: needs attention soon. We reply within one working day and aim to visit within 3 working days.
  • When convenient: minor or cosmetic. We aim to visit within 14 working days.
  • Emergency: call first (gas: 0800 111 999, anything else: 07700 900 733), then report it here so the job has your photos.

3 What's wrong

When it started, what you've tried, any make or error code. Keep it to the repair.

One clear photo from a step back, so we can see where it is. JPEG, PNG, WebP or PDF, up to 10 MB. Cover post, documents or anything personal first.

4 Getting in

It shows under Repairs straight away, marked Reported. Priya's team replies within one working day.

Report a repair

Sign in with the email your tenancy invitation went to, then report a repair with a photo. No invitation? Call the office on 01632 960 849.

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