Keystone Lettings

Help · Keystone Lettings

Emergency, or can it wait?

Smell gas?0800 111 999Leave the home, don't use switches, then call the free gas emergency line. Other emergencies07700 900 733Keystone, day and night: flooding, no heat or power, a door that won't lock.

Checks that may help

You can report a repair without trying these

Boiler pressure lowNo heating or hot water, gauge under 1 bar
  1. Find the filling loop under the boiler: two small taps on a silver hose.
  2. Open both taps slowly until the gauge reads 1.2 bar, then close them.
  3. Press reset on the boiler and wait five minutes. Still cold? Report it.
Turn off the waterA leak that won't stop
  1. The stopcock is under the kitchen sink in Mill House and The Ropery, by the front door in Chandler Street.
  2. Turn it clockwise until it stops.
  3. Ring the emergency line, then report it with a photo.
Power off in part of the flatA trip switch has dropped
  1. Open the consumer unit by the front door.
  2. Find the switch pointing down and push it up.
  3. If it drops again, unplug everything on that circuit and try once more. Still tripping? Report it.
Condensation and black spotsWindows wet in the morning
  1. Open the trickle vents at the top of each window.
  2. Run the extractor for 20 minutes after a shower or cooking.
  3. Dry clothes outdoors or with a window open. Report damp that keeps coming back.

What counts as an emergency

  • Gas smellCall 0800 111 999 first
  • Flooding or a leak you can't stopTurn off the stopcock, then ring us
  • No power, heating or hot waterAfter you've checked the trip switch and pressure
  • Front door or window won't lockWe send a locksmith the same day