Work / 02
Three studies
in clarity.
Student and self-initiated projects. The work is mine; the services are proposals. Each starts with a small problem worth paying attention to.
Discuss a role ↗Graduation project / Public services
The Reading
Room.
Feb–May 2026
- My role
- Research, service mapping, interaction design
The problem
Readers could find a book, but not tell when or where to collect a reservation.
The response
I mapped the service and prototyped a receipt with a collection point, next step and expiry date.
The outcome
In moderated tests, readers explained the next step without prompting. I changed wording they mistook for delivery.
Prototype evidence; not a live service.
Self-initiated
Fare
Notes.
June–July 2026
- My role
- Content design, interface design, prototyping
The problem
Choosing a bus ticket can mean decoding names before you know the price.
The outcome
A trip-led comparison. Early feedback led me to show return validity beside the price rather than behind a disclosure.
Independent concept; fares are illustrative.
One decision
Put the restriction next to the promise. If the ticket says “return”, the return time belongs there too.
Student collaboration / Information design
Fenlow Post.
Oct–Dec 2025
- My role
- Editorial structure, typography, accessible web layout
- Collaborator
- Mina Teague — writing and interviews
The problem
Dates, locations and access information were easy to miss in local notices.
The outcome
A print and web system with consistent practical details. Testing contributed notices led us to add a plain-language access line.
Student publication; not commissioned client work.