Customer success · Selbury Docks, hybrid
Customer success lead
Help courier firms set up their first routes, bring their problems back to the product team, and lead our second customer success hire later this year.
- Location
- Selbury Docks, hybrid
- Working pattern
- Part-time
- Salary
- £34,000–£40,000 a year, pro rata for three days a week
- Closing
- Open until filled
What you'll do
- Set up new courier firms on the planner, from their first depot and van to their first full morning of routes.
- Run the weekly check-in with each customer, and log every problem they raise.
- Take the problems that come up most often to the product team, with the evidence.
- Write the help articles that answer the questions you were asked that week.
What you'll bring
- Experience in customer success, account management or dispatch, ideally with small businesses.
- Calm, clear phone and email manners, and an easy way with people who are short of time.
- Careful notes, because the same question often comes back in a different form.
Nice to have
- Experience with logistics software or a route-planning tool.
- Time working in a depot or a courier office.
How we hire
Four steps, the same for every role: an application read within five working days, a 30-minute intro call, a paid task of about three hours, then a final conversation. The How we work page sets out the timelines.
Apply for this role
Send a link to your CV or LinkedIn profile, and a few lines on why you want this job. A CV by email works too.