Questions about regular cleaning

Someone is home for the first clean, or we use a key safe or a key we collect from our office in Ashby Vale. Keys are logged by number, kept in a locked cabinet and returned the same day. Our cleaners never keep a key after a visit.

Yes. Tell us about pets when you book and we will plan around them. Keep nervous animals in a separate room, and tell us about any aggression before the first clean, so we can arrange a cleaner who is comfortable with them.

Cancel or move a clean at least 48 hours before the visit at no charge. Inside 48 hours we charge half the visit price, because the cleaner has been set aside for that time. Email or call us to change a booking.

After your first clean we agree the day and the cleaner for your regular visits, and we keep them the same. If your cleaner is ill or on leave, we tell you before the visit and send someone you have met where we can.

Plant-based products, light in scent, that we choose for every surface. If you prefer your own products, tell us when you book and we will use them. Our cleaners bring their own equipment: vacuums, microfibre cloths and mops.

Yes. We carry public liability insurance and employer’s liability insurance. Every cleaner is employed by us, not an agency, and has a DBS check. We can send copies of the certificates on request.

Tell us the same day, and tell us in writing if you can. We look into it with you. If our cleaner caused accidental damage, we deal with it through our public liability insurance. We cannot cover items that were already damaged or that were not safely put away.

No, if we have a way in. Many customers leave a key safe code or a key with us. For the first clean, we suggest you are there for the walk-round, so we can agree what matters most to you.