Lanyard help centre
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- Getting startedAdd your team in ten minutesInvite everyone from a spreadsheet or one by one, give each person a role, and check that every phone has the invite before the first shift.
- People & permissionsChoose who can see pay ratesPay rates are private by default. Who can see them, how to let a bookkeeper in without handing over the keys, and how to check the list.
- Rotas & shiftsCover a sick day at short noticeMark a shift as uncovered and ask the right people at once. Who gets the message, in what order, and how to stop asking when it is filled.
- Billing & your accountDownload an invoice or change planFind every invoice, change the card on file, move up or down a plan, or close the account and take a copy of your data with you.
- Timesheets & payExport hours for payrollApprove the week, choose a pay period and download a CSV your bookkeeper or payroll software can read without retyping a single figure.
- Timesheets & payFix a missed clock-outSomeone forgot to clock out and the timesheet shows a twenty-hour day. How to correct it, who has to agree and what the team member sees.
- Rotas & shiftsHow shift swaps workStaff offer a shift, a colleague takes it, and a shift lead approves the swap. What each person sees, and how to turn approval off.
- Getting startedPublish your first rotaDrag people on to shifts, spot gaps and clashes before they happen, then publish so every phone buzzes with the week ahead.
- People & permissionsReset a forgotten clock-in PINA forgotten PIN locks one person out of the clock-in tablet. Reset it from their profile, or let them do it themselves with their phone.
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