{ "schemaVersion": 2, "name": "Lanyard", "slug": "lanyard", "blocks": [ "Pages", "Lists: forms" ], "persona": "startups", "keywords": [ "help centre", "knowledge base", "support", "FAQ", "documentation", "SaaS", "software", "how-to articles", "contact form", "customer support" ], "description": "A switchboard-style help centre: dark patch-panel hero with a search socket, topic jacks, a call-sheet article list that filters as you type, and a still-stuck page.", "audience": [ "SaaS support", "small software companies", "service businesses", "startups with a help centre" ], "category": "Business", "job": "startup", "categoryId": "saas", "alsoFits": [ "help centre", "knowledge base", "support site", "FAQ site", "product documentation" ], "direction": "Switchboard: putty panels, brass screws, patch-cord colours and label-tape mono type", "mood": [ "light", "bold", "classic" ], "schemaOrg": "Organization", "palette": { "--putty": "#E8E3D4", "--panel": "#2A2E31", "--ink": "#1E2124", "--red": "#C8402A", "--blue": "#2B5DAA", "--green": "#2E8554", "--amber": "#D9A02B" }, "fonts": [ "Sofia Sans Semi Condensed", "B612 Mono" ], "pages": [ { "path": "index.html", "label": "Home", "purpose": "Search hero, topic jacks (topics list), popular articles (articles list), still-stuck call to action" }, { "path": "articles.html", "label": "All articles", "purpose": "Every article from the articles list, with live search and topic filter chips" }, { "path": "articles/_item.html", "label": "An article", "purpose": "Item page: each help article with its rich-text body, topic, update date and a still-stuck card" }, { "path": "topics/_item.html", "label": "A topic", "purpose": "Item page: each topic with the articles that belong to it" }, { "path": "whats-new.html", "label": "What’s new", "purpose": "Service status line and dated product updates" }, { "path": "contact.html", "label": "Ask a person", "purpose": "Contact form slot (mailto and phone fallback), what to include, support desk details" } ], "slots": [ { "id": "contact", "kind": "form", "page": "contact.html", "fallback": "mailto" } ], "facts": [ "company and product name", "address", "support phone and email", "support hours and reply time", "topics and articles for the lists", "status page link", "recent product updates" ], "interview": [ "What is the product or service called, and what does it do in one sentence?", "Who contacts support most: customers, staff, or both?", "What are your five or six main topics?", "Which ten questions do you get asked most, and what are the answers?", "How can people reach a human: email, phone or a form, and when are you there?", "Do you have a status page, and where do you post product updates?" ], "customise": { "strings": [ "Product name 'Lanyard' and company 'Lanyard Software Ltd' in , header, footer, JSON-LD and the privacy page", "Address, phone, email and hours in the footer, contact.html, privacy.html and the JSON-LD (keep identical)", "Topics and articles come from the topics and articles lists (home, articles.html and the item pages); edit them as items", "Dated updates and the status line in whats-new.html" ], "colours": "Edit the :root custom properties at the top of styles.css (--putty page, --panel dark panels, --amber buttons, --red/--blue/--green cord colours). Keep text on --putty at 4.5:1.", "fonts": "Sofia Sans Semi Condensed and B612 Mono from one Google Fonts link in every page head; replace the link and the --font and --mono properties together.", "sections": "Hero search, topic jacks, popular articles and the still-stuck band on index.html; drop the status line from whats-new.html if you have no status page. script.js filters the articles already on the page and needs no changes.", "images": "Replace art/patchpanel.svg (hero, 1000×720), art/switchboard.svg (contact, 800×560) and art/unplugged.svg (404, 800×560) with real photos or screenshots as WebP under 150 KB; keep the width and height attributes." }, "updated": "2026-11-03", "visuals": { "notes": "Flat SVG switchboards in art/: a dark patch panel with brass screws, round sockets and red, blue and green cords. Colours are literal hex values.", "prompt": "Draw a flat SVG patch panel: dark charcoal plate with brass corner screws, rows of round sockets, label strips in putty, and three thick cords in red, blue and green linking sockets with cream plugs." }, "files": [ "index.html", "articles.html", "articles/_item.html", "articles/add-your-team.html", "articles/publish-your-first-rota.html", "articles/swap-a-shift.html", "articles/cover-a-sick-day.html", "articles/fix-a-missed-clock-out.html", "articles/export-hours-for-payroll.html", "articles/who-can-see-pay-rates.html", "articles/reset-a-forgotten-pin.html", "articles/download-an-invoice.html", "topics/_item.html", "topics/getting-started.html", "topics/rotas-and-shifts.html", "topics/timesheets-and-pay.html", "topics/people-and-permissions.html", "topics/billing-and-account.html", "whats-new.html", "contact.html", "privacy.html", "404.html", "styles.css", "script.js", "favicon.svg", "og.png", "apple-touch-icon.png", "art/patchpanel.svg", "art/switchboard.svg", "art/unplugged.svg" ], "lists": [ { "name": "topics", "label": "Topics", "pages": [ "index.html", "articles.html", "topics/_item.html" ], "fields": [ { "name": "name", "type": "text", "label": "Topic" }, { "name": "blurb", "type": "text", "label": "One-line description" }, { "name": "seo_title", "type": "text", "label": "Search title" }, { "name": "summary", "type": "text", "label": "Search and share summary" } ], "items": [ { "slug": "getting-started", "name": "Getting started", "blurb": "Set up your café, add your team and publish the first rota.", "seo_title": "Getting started with Lanyard: set-up articles for new teams", "summary": "Everything for your first week with Lanyard: adding your team, building a first rota and publishing it so everyone gets their shifts on their phone." }, { "slug": "rotas-and-shifts", "name": "Rotas & shifts", "blurb": "Build a week, swap shifts, cover a sick day.", "seo_title": "Rotas and shifts in Lanyard: swaps, cover and templates", "summary": "How to build a weekly rota, let people swap shifts without a group chat, and find cover when someone rings in sick an hour before opening." }, { "slug": "timesheets-and-pay", "name": "Timesheets & pay", "blurb": "Clock in, fix a missed clock-out, export hours to payroll.", "seo_title": "Timesheets and pay in Lanyard: clocking, fixes and exports", "summary": "Clocking in and out, fixing a missed clock-out, approving the week and sending clean hours to whoever runs your payroll, step by step." }, { "slug": "people-and-permissions", "name": "People & permissions", "blurb": "Who can see what, and how to add or remove someone.", "seo_title": "People and permissions in Lanyard: roles, pay rates, PINs", "summary": "Adding and removing people, choosing who sees pay rates, and what to do when someone forgets the PIN they use at the clock-in tablet." }, { "slug": "billing-and-account", "name": "Billing & your account", "blurb": "Invoices, changing plan, closing your account.", "seo_title": "Billing and your Lanyard account: invoices, plans, closing", "summary": "Where your invoices live, how to move between plans, update the card on file or close the account and take your data with you." } ] }, { "name": "articles", "label": "Help articles", "pages": [ "index.html", "articles.html", "articles/_item.html", "topics/_item.html" ], "fields": [ { "name": "title", "type": "text", "label": "Question or title" }, { "name": "topic", "type": "reference", "list": "topics", "label": "Topic" }, { "name": "summary", "type": "text", "label": "Summary (also the search and share summary)" }, { "name": "updated", "type": "date", "label": "Last updated" }, { "name": "read_time", "type": "text", "label": "Reading time" }, { "name": "popular", "type": "yes_no", "label": "Show in Popular on the home page" }, { "name": "body", "type": "rich_text", "label": "The answer" }, { "name": "seo_title", "type": "text", "label": "Search title" } ], "items": [ { "slug": "add-your-team", "title": "Add your team in ten minutes", "topic": "getting-started", "summary": "Invite everyone from a spreadsheet or one by one, give each person a role, and check that every phone has the invite before the first shift.", "updated": "2026-10-21", "read_time": "3 min read", "popular": true, "body": "<p>You can add people one at a time or paste a whole list. Most cafés with fewer than twenty staff are done before the kettle boils.</p><h2>Invite from a list</h2><ol><li>Open <strong>People</strong> and choose <strong>Add people</strong>.</li><li>Paste a name and mobile number on each line, or upload a CSV with two columns: <code>name</code> and <code>mobile</code>.</li><li>Pick a role for the whole batch. You can change it for one person later.</li><li>Choose <strong>Send invites</strong>.</li></ol><p>Each person gets a text with a link. They set a four-digit PIN for the clock-in tablet and see their shifts straight away.</p><h2>Which role?</h2><ul><li><strong>Team member</strong> sees their own shifts, swaps and hours.</li><li><strong>Shift lead</strong> also approves swaps and edits the week.</li><li><strong>Manager</strong> sees pay rates, timesheets and settings.</li></ul><blockquote>Not sure? Start everyone as a team member. Promoting someone takes one tap.</blockquote><h2>Check it worked</h2><p>The People page shows a small green tick next to everyone who has opened their invite. Anyone without a tick after a day gets a gentle reminder from us. You can also resend by hand.</p>", "seo_title": "Add your team to Lanyard in ten minutes: invites and roles" }, { "slug": "publish-your-first-rota", "title": "Publish your first rota", "topic": "getting-started", "summary": "Drag people on to shifts, spot gaps and clashes before they happen, then publish so every phone buzzes with the week ahead.", "updated": "2026-10-14", "read_time": "4 min read", "popular": true, "body": "<p>A rota is a draft until you publish it. Nobody sees your changes, and nobody is notified, until you choose to send.</p><h2>Build the week</h2><ol><li>Open <strong>Rota</strong> and pick the week.</li><li>Choose <strong>Copy last week</strong> if your pattern is steady, or click an empty cell to add a shift by hand.</li><li>Drag a name on to a shift. A red edge means a clash, such as two shifts that overlap or fewer than eleven hours between them.</li></ol><h2>Check before you send</h2><p>The bar under the rota counts hours per person and flags anyone over the limit you set in <strong>Settings</strong>. Gaps show as pale boxes with a question mark.</p><pre><code>Open shifts: 2\nClashes: 0\nHours over limit: 1 person</code></pre><h2>Publish</h2><p>Choose <strong>Publish week</strong>. Everyone with a shift gets a notification, and anyone who changes later is told only about their own change.</p><blockquote>Published by mistake? Choose <strong>Unpublish</strong> within an hour and nobody is notified.</blockquote>", "seo_title": "Publish your first rota in Lanyard: build, check, send" }, { "slug": "swap-a-shift", "title": "How shift swaps work", "topic": "rotas-and-shifts", "summary": "Staff offer a shift, a colleague takes it, and a shift lead approves the swap. What each person sees, and how to turn approval off.", "updated": "2026-10-07", "read_time": "3 min read", "popular": true, "body": "<p>A swap needs three taps: one to offer a shift, one to accept it and one to approve. It all happens in the app, so nobody needs a group chat.</p><h2>For team members</h2><ol><li>Open the shift and choose <strong>Offer to swap</strong>.</li><li>Pick <strong>Anyone qualified</strong> or name one colleague.</li><li>Wait for a yes. You stay on the shift until someone accepts and it is approved.</li></ol><h2>For shift leads</h2><p>Approvals land in <strong>Inbox</strong>. Each one shows both people, their hours for the week and any clash. Approve, or decline with a short reason that goes back to both.</p><h2>Skip approval</h2><p>Managers can switch off approval for shifts that need the same role and fall inside the same week. Open <strong>Settings</strong>, then <strong>Swaps</strong>.</p><blockquote>A swap never changes pay rates. Each person is paid for the shift they actually work.</blockquote>", "seo_title": "How shift swaps work in Lanyard: offer, accept, approve" }, { "slug": "cover-a-sick-day", "title": "Cover a sick day at short notice", "topic": "rotas-and-shifts", "summary": "Mark a shift as uncovered and ask the right people at once. Who gets the message, in what order, and how to stop asking when it is filled.", "updated": "2026-09-30", "read_time": "3 min read", "popular": false, "body": "<p>When someone rings in sick, open their shift and choose <strong>Find cover</strong>. Lanyard asks only people who could take it without breaking a rule.</p><h2>Who is asked</h2><ul><li>People with the same role who are not already working.</li><li>Nobody who would go over their weekly limit.</li><li>Nobody who marked that day as unavailable.</li></ul><h2>How it goes</h2><ol><li>The first three people get a message at once.</li><li>If nobody answers in fifteen minutes, the next three are asked.</li><li>The first yes takes the shift and the rest are told it is filled.</li></ol><p>You can stop asking at any time with <strong>Cancel cover</strong>.</p><blockquote>Prefer to call someone yourself? Choose <strong>Assign by hand</strong> and Lanyard still checks the rules.</blockquote>", "seo_title": "Cover a sick day at short notice in Lanyard: find cover" }, { "slug": "fix-a-missed-clock-out", "title": "Fix a missed clock-out", "topic": "timesheets-and-pay", "summary": "Someone forgot to clock out and the timesheet shows a twenty-hour day. How to correct it, who has to agree and what the team member sees.", "updated": "2026-10-18", "read_time": "2 min read", "popular": true, "body": "<p>It happens most Fridays. The timesheet shows a shift that started at 7:00 and never ended. Nothing is lost, and the fix takes under a minute.</p><h2>Correct the time</h2><ol><li>Open <strong>Timesheets</strong> and find the red flag.</li><li>Choose the shift, then <strong>Edit end time</strong>.</li><li>Enter the time they actually left, and a short reason.</li></ol><p>The person is told what changed and can reply if they disagree. Both versions stay in the shift history.</p><h2>Stop it happening again</h2><ul><li>Turn on <strong>Auto clock-out</strong> in Settings to end any shift at the rota time plus a margin you choose.</li><li>Turn on the <strong>Reminder</strong> so people get a nudge fifteen minutes after their shift ends.</li></ul><blockquote>Only managers and shift leads can edit a time after the week is approved.</blockquote>", "seo_title": "Fix a missed clock-out in Lanyard: correct a timesheet" }, { "slug": "export-hours-for-payroll", "title": "Export hours for payroll", "topic": "timesheets-and-pay", "summary": "Approve the week, choose a pay period and download a CSV your bookkeeper or payroll software can read without retyping a single figure.", "updated": "2026-10-25", "read_time": "4 min read", "popular": true, "body": "<p>Lanyard does not run payroll. It gives you clean, approved hours in a file that your payroll provider or bookkeeper can import.</p><h2>Before you export</h2><ol><li>Open <strong>Timesheets</strong> and clear the red flags.</li><li>Choose <strong>Approve week</strong>. Approved hours are locked unless a manager unlocks them.</li></ol><h2>Export</h2><ol><li>Choose <strong>Export</strong> and pick the pay period.</li><li>Choose a format: <strong>CSV</strong> for most payroll tools, or <strong>PDF</strong> to print.</li><li>Download the file.</li></ol><p>The CSV has one row per person per day:</p><pre><code>name,date,start,end,break_minutes,hours\nAnika Rao,2026-10-19,07:00,15:30,30,8.00</code></pre><blockquote>Pay rates are not in the file unless you tick <strong>Include rates</strong>, which only managers can see.</blockquote>", "seo_title": "Export hours for payroll from Lanyard: approve, download" }, { "slug": "who-can-see-pay-rates", "title": "Choose who can see pay rates", "topic": "people-and-permissions", "summary": "Pay rates are private by default. Who can see them, how to let a bookkeeper in without handing over the keys, and how to check the list.", "updated": "2026-09-22", "read_time": "2 min read", "popular": false, "body": "<p>Pay rates are visible to managers only. Team members see their own hours and nothing about anyone else.</p><h2>Check who has access</h2><ol><li>Open <strong>Settings</strong>, then <strong>Access</strong>.</li><li>Choose <strong>Who can see pay</strong>.</li></ol><p>You see a short list of names. Anyone who can see rates has a small pound sign next to them.</p><h2>Let a bookkeeper in</h2><p>Invite them as a <strong>Bookkeeper</strong>. They see hours and rates, and cannot edit the rota or message staff.</p><h2>Take access away</h2><p>Change the role or choose <strong>Remove</strong>. It takes effect on their next page load, and they are signed out of the app on that device.</p>", "seo_title": "Choose who can see pay rates in Lanyard: roles and access" }, { "slug": "reset-a-forgotten-pin", "title": "Reset a forgotten clock-in PIN", "topic": "people-and-permissions", "summary": "A forgotten PIN locks one person out of the clock-in tablet. Reset it from their profile, or let them do it themselves with their phone.", "updated": "2026-10-02", "read_time": "2 min read", "popular": true, "body": "<p>After three wrong tries the tablet locks that person for ten minutes. Nobody else is affected.</p><h2>A manager or shift lead resets it</h2><ol><li>Open <strong>People</strong> and choose the person.</li><li>Choose <strong>Reset PIN</strong>.</li><li>Give them the new temporary PIN. They choose their own on first use.</li></ol><h2>They reset it themselves</h2><ol><li>On the tablet, choose <strong>Forgot PIN</strong>.</li><li>Enter the mobile number Lanyard has for them.</li><li>Type the six digits we text them, then choose a new PIN.</li></ol><blockquote>If their mobile number has changed, a manager updates it on their profile first.</blockquote>", "seo_title": "Reset a forgotten clock-in PIN in Lanyard: manager and self" }, { "slug": "download-an-invoice", "title": "Download an invoice or change plan", "topic": "billing-and-account", "summary": "Find every invoice, change the card on file, move up or down a plan, or close the account and take a copy of your data with you.", "updated": "2026-09-16", "read_time": "3 min read", "popular": false, "body": "<p>Billing lives under your account, not under a site or a team. Only the account owner and managers you name can see it.</p><h2>Download an invoice</h2><ol><li>Open <strong>Account</strong>, then <strong>Billing</strong>.</li><li>Choose the month and then <strong>Download PDF</strong>.</li></ol><h2>Change plan</h2><p>Choose <strong>Change plan</strong>. Moving up takes effect now and you pay the difference for the days left. Moving down takes effect at the end of the month.</p><h2>Update your card</h2><p>Choose <strong>Payment method</strong> and enter the new card. We never store the number ourselves.</p><h2>Close the account</h2><p>Choose <strong>Close account</strong> and download your data first: people, past rotas and timesheets as CSV. After thirty days everything is deleted.</p>", "seo_title": "Download an invoice or change plan in Lanyard: billing" } ] } ] }