After three wrong tries the tablet locks that person for ten minutes. Nobody else is affected.

A manager or shift lead resets it

  1. Open People and choose the person.
  2. Choose Reset PIN.
  3. Give them the new temporary PIN. They choose their own on first use.

They reset it themselves

  1. On the tablet, choose Forgot PIN.
  2. Enter the mobile number Lanyard has for them.
  3. Type the six digits we text them, then choose a new PIN.
If their mobile number has changed, a manager updates it on their profile first.